No, a customer account is required to place an order. You can create one during the checkout process or register in advance. Simply click the “My Account” icon in the top right corner and select “Sign up.”

Once you have received an order confirmation from our customer service team, changes are no longer possible. If you would like to modify your order, please contact our customer service team as soon as possible after receiving the automatically generated order receipt. Be sure to provide your order number. You can use the contact form or forward your order receipt to dry-protect@wintersteiger.com. We will do our best to accommodate your request, but we cannot guarantee that changes can be made.

The Econ Universal and Primus Universal can be customized using the 3D configurator. Choose from a wide range of nozzles and accessories to equip a drying cabinet that perfectly matches your requirements.

Yes. Before completing the purchasing process, you have the option to save your configuration and send it to an email address. Using the link provided in the email, you can reopen and complete the configuration at a later time.

These product lines are not sold through the online shop. If you are interested in a Smartlocker or Cubusan solution, please contact us using the contact form. We will be happy to provide you with a non-binding quotation.

Add the desired product to your shopping cart. You can then download the files directly from the cart. If the files are not displayed, please contact us .

Yes, the listed prices include VAT.

The standard payment methods are bank transfer in advance, credit card, and EPS. Selected customers may also be eligible to order on account. This payment option must be activated separately in the customer account. Please contact us if you would like to order on account. Approval is subject to a thorough review by our finance department and is not guaranteed.

The total price, including VAT and shipping charges, will be displayed before you complete your order. Simply add the products to your cart and enter all relevant information, such as the delivery address.

Options such as Sterex plasma technology, base stands, color choices, or accessories are included directly in the price calculation and displayed transparently.

The online shop delivers within the shop’s respective country as well as to countries within the European Union. We do not ship through the online shop to third countries or non-EU countries such as Norway or Switzerland. If you would like delivery to one of these countries, please send us an inquiry through the contact form and we will provide you with a non-binding quotation.

Shipping costs are calculated automatically based on predefined shipping classes and are displayed transparently in the shopping cart.

Orders of five or more devices in shipping classes B or C (drying equipment) qualify for free shipping.

The estimated delivery time is displayed directly for each product in the shopping cart. Unless otherwise stated, the delivery time for drying equipment is approximately 4 weeks from receipt of payment. For accessories that are in stock, delivery usually takes 5–10 business days. If accessories are ordered together with drying equipment, they will be shipped together with the drying equipment, and the delivery time will therefore be approximately 4 weeks from receipt of payment.

If a shipment is visibly damaged upon delivery, the contractual partner must insist that the carrier document the damage in writing. Any damage to a product must be reported to us in writing (by mail or email) within 7 days. Failure by a consumer to meet this deadline does not affect their statutory warranty rights. Please refer to our Terms & Conditions for further details.

Yes. The shop is available to both business customers and private customers.

Yes, you can request a non-binding quotation. Ordering through the online shop is not required. For larger or project-related inquiries in particular, we recommend contacting us directly through the contact form .

Yes. The shop can also be used by our sales partners. Please contact your internal contact person, and we will assist you in setting up your partner account.

Detailed information on these topics can be found in our Terms & Conditions .